Managed services are a perfect extension to this, being the practice of outsourcing the responsibility for proactively maintaining your technology infrastructure, through a trusted partner that fully supports your business’s technology and proactively anticipates and works with you. This is governed through your support contract, as is the case with Technology Support 24/7.
Here at Technology Support 24/7, we work closely with you to support your organisation in a range of processes and functions to improve operations and reduce expenses – acting as your outsourced Technology Department and sharing best practice and economies of scale, in purchasing, with the organisation.
This is of course, in contrast to an on-demand, outsourcing model where the IT support service provider performs on-demand services and bills the customer only for the work done. Here, the provider has little opportunity to work closely with you and become a strategic advisor to you, in the organisation’s current and future needs, though we always take time to understand your needs and aspirations, as a client.